FAQs

Our website has been developed to be extremely easy to use, with accessible and clear explanations about products etc. throughout. On the home page if you click on the section you require, e.g. roller blinds, you will then be taken into the selected section. From there you can then choose a colour or pattern range, or other filter options, then view the available products matching your selection. Clicking a product will then take you into the next page where you can type in your measurements to obtain a price or order a free sample.

Our blinds come with all necessary fixtures with everything you'll need to fit your blinds including brackets, safety parts etc.

After placing your order you will receive an email confirmation. If you do not receive within 1 hour please email us via our contact us page contact or call our customer service team on 0333 800 2999.

All our samples are sent first class with Royal Mail. On rare occasions some may get lost in the post so if you have not received them with 3 working days of ordering please contact customer services on 0333 800 2999 where they will ensure you receive the ones you require as soon as possible.

Firstly, take them from the box and measure the blinds, remembering we make an allowance for recess blinds. If they are the wrong size please contact us via our contact us page or call our customer service team on 0333 800 2999 so we can investigate this further.

The Wilsons Blinds website uses data encryption (256 Bit) to send any personal information between you and our servers, When you start the registration process or enter any section of this website that requires your to enter anything personal you will notice the address bar displays 'https'(SSL) and a padlock will appear on the bottom bar of the browser.

We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. We only use these details to authorise the payment with our payment providers. Once again these credit card details are encrypted using SSL so you can be confident that your information is secure at all times.

Yes they are very easy to fit. For further information on fitting please see our measuring and fitting guides located at the top of our website.

Please see our measuring and fitting guides located at the top of our website. If you require any further assistance contact customer services on 0333 800 2999 or email us at [email protected].

Unfortunately as blinds are made to measure they are not refundable. However on the rare occasion a customer measures incorrectly please contact customer services if you wish to re-order to discuss what went wrong, how we can ensure your new order is correct and give help and advice. If you've not already purchased please consider our Surefit Guarantee. This provides protection for wrong measurements. Your wrongly measured product will be replaced like for like, with the exception of sizing issues. If the new measurements are larger, you will be charged the difference. You'll also have to pay additional delivery charges. For further details and terms and conditions, please visit here.

No, we do not offer a fitting service. However fitting is not a difficult task and is explained fully in our measuring and fitting guides located at the top of the website.

If you have not received your order within the stated delivery period, please contact us.

UK Mainland delivery is £9.95 for orders under £199.00 and free for orders over £199.00. Overseas deliveries, including Isle of Wight, are calculated according to weight and destination. You can find more information on the delivery page.

Obtaining a quote is easy. Simply select the product and colour you would like a price for then put in your sizes in the given boxes and the price will be shown for the blind and size, including any applicable discounts.

On the rare occasions we are made aware that an item is out of stock we will email you to advise, along with an estimated delivery date for when stock is again available. You can then decide to wait, select an alternative product or take a refund.

When you shop with Wilsons Blinds, you are investing in a product that will stand the test of time. We're so confident about the quality of our products that we offer a 3 year guarantee.

Motorised blinds from Comfyshade are powered by a motor that opens and closes the blinds using either a remote control, or ComfyShade Smart Controller. A motor and battery is installed in the headrail which communicates with the remote or app. By following the guide which comes with your blind, you are able to set a top and bottom limit and stop the blind at any point in the middle to let the perfect amount of sunlight into your home!

To give you the most flexibility, we have created two options for purchasing your motorised blinds:

• Motor, Remote and Charger - Buying your first motorised blind? This is for you. Simply select the package option on the product page.
• Motor only - Remotes can be used for up to 10 blinds per each of 5 channels . By purchasing the motor only option, you can use accessories from your previous ComfyShade purchase with your new blind. Our accessories can also be purchased individually.

A user-friendly guide will be included with your purchased product.

Motorised blinds offer convenience, ease of use, and better integration with smart home systems. They are ideal for hard-to-reach windows, improve safety (especially for homes with children), and can be programmed for automation.

Motorised blinds are available in various sizes and styles, so they can be installed on most window types, including bay windows, and large floor-to-ceiling windows.

Our motorised blinds are battery powered and a professional electrician is not required for installation.

Battery life depends on usage and the size of the blinds, but on average, our rechargeable batteries can last between 3 to 6 months before needing a recharge.

A red light will show to indicate that your blind is charging.

Yes! The ComfyShade system allows you to group multiple blinds and control them all at once using a single remote. Our standard offering includes a 5-channel remote, capable of operating up to 10 blinds per channel, so you can open and close blinds grouped on each channel in unison.

Yes, if you purchased the ComfyShade Smart Controller, you can control them via the app or your favourite voice assistant.

Yes, you can seamlessly integrate our motorised blinds with smart home systems like Amazon Alexa, Google Home, and Apple HomeKit for effortless voice control with the ComfyShade Smart Controller, which will also enable you to manage your blinds remotely while you're away from home.

The cost of our motorised blinds can vary depending on size, material, and additional smart accessories/features.

AOur electric motorised blinds are designed for quiet operation, featuring high-quality motors that produce minimal noise. Please note that while we offer three speed settings, selecting a faster operation may result in slightly more sound compared to the slower settings.

Our battery-powered electric blinds will continue to operate during power outages.

AOur motorised blinds can be cleaned like regular blinds using a soft cloth, duster, or vacuum attachment. Regular motor maintenance isn't required, but it's important to ensure the blinds operate smoothly and recharge the batteries as needed.

AYes, motorised blinds are cordless, making them safer for homes with children and pets.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Blinds Direct and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Blinds Direct run credit searches against you that could impact your credit rating.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

As soon as Blinds Direct have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by Blinds Direct. All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Once Blinds Direct has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Blinds Direct from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna app or by logging into www.klarna.com/uk.

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Blinds Direct run credit searches against you that could impact your credit rating.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

As soon as Blinds Direct have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by Blinds Direct. All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

If you pay by card, Blinds Direct will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

Once Blinds Direct has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Blinds Direct to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.